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OOOPS! The Anti-Forgetting Crash Course. Love your Customers Love Your Customers demonstrates that in whatever line of work, customer service is a direct extension of the way both you and your company are viewed by the customer. Moment of Truth Ethical dilemmas demand instant clarity. The Moment of Truth program addresses this problem head-on by giving employees a practical guide for making better decisions. Managing Me As the leader of any group, problems are inevitable. So…how do you react? Working With You is Killing Me We've all worked with someone who makes work impossible. But it doesn't have to be that way. What's Your Pickle? Bob Farrell is back!...and this time he's on a fun-filled road trip in search of inspiring pickle stories from across the nation. Beyond Words Knowing how to read an applicant's body language is essential in determining the right candidate for a position. Applicants can give good answers but their body language may convey doubt or deception. What A Manager Should Say Leaders should recognize that everything happens through conversation. Language matters. It can divide us or unite us. Succeeding in a Changing World with John Kotter In this new video, bestselling business author and Harvard Business School Professor John Kotter will help you understand change - and succeed in a changing world. Mixing Four Generations in the Workplace Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide. OUCH! That Stereotype Hurts Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. The Pitcrew Challenge It takes most of us months of procrastination to get around to changing the oil or rotating our tires. In perhaps the finest example of efficient teamwork anywhere, a NASCAR pit crew can do all of that and more in mere seconds.   ©2005 Advanced Knowledge, Inc. 17337 Ventura Blvd. • Suite 208 • Encino, California 91316 (800) 700-2914 • (818) 784-0040 • Fax (818) 784-8660 For more info contact: Howard Young - 800-700-2914  Ext. 4 howard@advancedknowledge.com CA

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	The Vision of Teams Employee 101 How do you Put A Giraffe Into A Refrigerator? Everybody Wins: How to Turn Conflict into Collaboration Abilene ParaDox - 2nd Edition Life Meets Work 3 New Priorities for Life Videos. OWN IT! Character is Destiny Everyday Creativity The New Business of Paradigms It's Show Time Ethics For Everyone Whale Done! I remember America The Beautiful Without Regard The Priorities For Life The Competitive Edge Talk Isn't Cheap Communication Nightmares: Dimensions Of Coaching The Coach Is You The Courage to Coach The Practical Coach What It Really Takes To Be A World Class Company A.C.T. With Integrity Taking Charge Of Change - Revised Edition	Everyday Creativity Cuban Missile Crisis The STORY OF A NEW ONE MINUTE MANAGER The Encouraging Manager "Keep Up The Good Work" Dynamic Leadership for the 21st Century The Lance Armstrong Story Leadershift Encouraging The Heart Ethical Leadership for the 21st Century Would I Follow Me? What do you say? You've Got Customers! And They Want Action! The Guest Give 'Em a Pickle Cliff's Customer Service Adventure Smile Tactics Of Innovation With Joel Barker In This Together Sexual Harassment New Roles New Rules Sexual Harassment: It Can Happen Here Still Talkin' Diversity Let's Talk Diversity Sexual Harassment? You Decide More Than a Gut Feeling III LifeLine Series Ask For The Order Supervisor Toolkit Learning The Accounting Game (The Basics) Peer Today, Boss Tomorrow
	Advanced Knowledge provides videos on topics such as : human resource training videos and customer service training videos on diversity training, sexual harassment training, management training, leadership training, sales training, professional training, business training videos, corporate training, team building training, and teamwork training. Ken Blanchard, Stephen Covey, Lou Holtz, Joel Barker and Tom Peters.