Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Each case study includes

• Summary of the case
• Discussion questions which evoke thought and analysis
• Suggested solutions to the problems presented

Training Objectives:

• Improve participant's listening skills
• Empower employees to negotiate solutions fairly
• Provide opportunities for participants to practice new skills in a supportive environment
• Illustrate the skills needed to respond productively to complex issues

Activities Cover

• Performance appraisal
• Managing effectively
• Sexual harassment/discrimination
• Managing disruptive employees
• Coaching/counseling employees
• Hiring the right person