 "What is Customer Service?"
Find out in the Customer Service Zone!
"A very valuable training tool! Humorous, experiential, and easy to retain."
Rosanne D'Ausilio, Ph.D., customer service consultant / author
In the galaxy of customer service, Curt Hinderman's lost in space - until the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers what is customer service - while taking your audience on a journey of discovery: just serve others the way you want to be served. As this fresh, entertaining customer service training video unfolds, you'll find your audience completely absorbed by the learning points, as training becomes simple yet highly effective.
Enjoyable and easy-to-use, Customer Service Zone is an essential part of any customer service training program. This engaging, versatile customer service training video will help make your training fun, easy and highly effective.
Benefits:
* Easy to Use: Just pop in the DVD - or choose online streaming
* Save Time: And with the extensive customer service manual and support materials, it's easy to create a complete, highly effective training program.
* Enjoy Blended Learning: See, hear and do - activities, games and PowerPoint presentation
* Achieve Training Objectives: featuring clear, concise, easy-to-remember learning points
* Ideal for All Organization Types: featuring a diverse cast in diverse settings
Key Learning Points:
Welcome: immediately greet customers in a friendly and professional manner. Hear: ask customers how you can help, and listen carefully. Accomplish: own the issue and take action until customers' needs are satisfied. Thank: thank the customer and invite them to return.
W.H.A.T. makes great customer service!
Ideal for all training needs: Produced with a diverse cast in a variety of settings.
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Includes:
18-minute customer service training video
leaders guide materials may be reproduced for free for in-house use
includes 57-page leaders guide on CD with sample agendas, PowerPoint presentation, activities and more
English subtitles for hearing impaired
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Length:
18-minute |
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Category:
Customer Service |
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